Terms of Service
Last updated 3 October 2026 · Agreement 2026-10-01.1
1. Who we are and what you are agreeing to
BonusRoute is a trading name of NeighborhoodConnect Ltd, company number 17051993, registered in England and Wales. Our registered office is 128 City Road, London, EC1V 2NX, United Kingdom. These terms cover our guided bank-switching service for UK residents aged 18 or over. Browsing the website or booking the free introductory call does not oblige you to use the paid service. We record your acceptance of the service agreement during onboarding.
2. Your plan and personal support
The service helps organise suitable bank offers, applications, qualifying pay-ins, Direct Debits, card spending and deadlines. Your supervisor reviews your information and prepares a plan. Your private dashboard holds that plan, progress, messages and reported bonuses. Reminders and optional form assistance in the browser alongside your call help with administration. Plans can change when your circumstances or bank terms change; tell your supervisor about anything that affects eligibility or funding.
3. Your accounts stay in your control
You choose whether to apply, review the information entered, complete bank security and identity checks, accept bank terms, approve switches and make required payments. Where guided browsing is enabled, you can separately agree to open and control a cloud browser during your appointment, with a private saved workspace for later calls. Optional form assistance fills only the basic fields you select from a preview; you still review the completed form and decide whether to submit it. Your supervisor guides you through the call; they are not given the browser’s interactive access link. You choose whether to share your screen and should pause sharing before entering private information. Ending a browser session requires confirmation that the hosted browser has closed. BonusRoute does not hold your funds or lend the money needed for an offer. Never send us passwords, PINs or one-time codes in messages or read them out on a call.
4. The free call and 20% success fee
The introductory call is free. For a bonus included in your reviewed plan and pursued through the service, our success fee is 20% of the amount you actually receive, after your supervisor has reviewed the receipt. A £200 covered bonus means a £40 fee, leaving £160 before any bank charges or qualifying costs. No success fee is due for a bonus you do not receive. Estimated rewards and a customer report alone do not create a verified fee. Accepting these terms does not authorise an automatic debit. Where bank payment is enabled, Plaid opens your bank so you can review and approve the one-off fee payment to NeighborhoodConnect Ltd, trading as BonusRoute. We record the fee as paid only after confirming receipt in our business account. A bank approval or payment-sent status alone is not confirmation that we received the money. Raising a fee question does not itself initiate a refund or a further charge.
5. Bank decisions and your information
Provide accurate information and check your plan and bank terms before acting. Banks decide account approval, bonus eligibility and payment timing. Previous bonuses, existing accounts, funding, application channels and deadlines can affect an offer. We do not guarantee approval, a bonus amount, a completion date or an unchanged credit score. Consider forthcoming borrowing and tell your supervisor if you are planning a mortgage. Our planning support does not replace advice on borrowing, investments or tax.
6. Bookings, stopping and questions
You can change or cancel a live call through its booking confirmation. To stop using the service, dispute a fee or raise a complaint, message your supervisor through the private dashboard reached from your onboarding email, or write to our registered office. Stopping our support does not cancel an application, switch or payment you have already authorised with a bank; contact that bank where needed. Nothing in these terms limits your statutory consumer rights.
7. Preview and service availability
A slot or email labelled as a local preview is a demonstration, not a live appointment or delivered message. Live scheduling and service email depend on the relevant providers being configured. Guided browsing opens inside BonusRoute during your call. Supported forms vary by bank; some security or application steps require the bank’s own mobile app. Illustrative customer stories, reviews and figures are placeholders, not evidence of customer results.