Here to help.
Already a customer? Open your private dashboard from your onboarding email and message your supervisor. Keep questions about your plan, a reported bonus or a fee together there. Never include bank passwords, PINs or security codes.
Before your first call
Read the frequently asked questions or choose a free introductory call. A slot labelled as a local preview is a demonstration, not a live appointment. For a live booking, use your booking confirmation to change or cancel the time.
Privacy, complaints and account access
Use your private customer messages, or write to the registered office below if you cannot access them. Tell us enough to identify your account and explain what you need. You can read how we handle your information and the service terms before contacting us.
NeighborhoodConnect Ltd
128 City Road, London, EC1V 2NX, United Kingdom
Registered in England and Wales, company number 17051993. BonusRoute is a trading name of NeighborhoodConnect Ltd.